Air Freight Trainee

Job Summary: Who ever said ‘‘the sky is the limit’’ never spoke to you! Because for you it’s the beginning. – DHL Global Forwarding has an opening for an AFR Trainee in Entebbe, Uganda.

• Support administration of airfreight operations processes and activities to deliver flow of goods and information across the customer’s global supply chain.
• Engage proactively with customers and manage shipments against the customer or delivery expectation in line with business strategy and objectives, corporate guidelines and policies.
• Join us in connecting people and improving lives!

Key Duties and Responsibilities: In this AFR Trainee position

• Engage with Customers under supervision for shipment information and incident/complaint management.
• Check that correct costs and revenues are captured against customer’s profile and seek guidance to solve issues.
• Perform administrative shipment level activities under supervision including receipt of customer booking, documentation requirements, and all related local and international transport.
• Manage shipments under guidance in line with the customer service commitment.
• Identify, gather and inform about exceptions/operational irregularities.
• Understand, follow and support to improve shipment data quality.
• Follow necessary regulatory compliance procedures relating to commodity and locations for their shipments.
• Route and/or assign shipments to relevant consol and seek guidance where necessary, ensuring it meets our customers service commitment and maximized our profits.
• Prepare invoices, and necessary back-up documentation ensuring customer invoice timeliness and accuracy.
• Use available tools to monitor and highlight issues with performance.

Stakeholders

• Support and interact with senior colleagues of own team, Global Service Centers, Customers and Suppliers.
• Ensures understanding of customer requirements.
• Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge.
• Address task-related issues appropriately to maintain work relationships

Management Responsibility

• Individual contributor without direct responsibility for leading others
• Now, here is what we need from you!

Qualifications, Skills and Experience:

• Vocational/Specialized/Technical/Certification
• Experience Level
• Less than 2 years

How to Apply:

All suitably qualified and Interested applicants should apply online at the link below.