Review customer accounts and ensure adherence to approved credit limits.
Monitor daily customer balances and ensure goods are issued against available credit or deposit.
Follow up with customers on overdue accounts and coordinate debt collection efforts.
Ensure accurate allocation of payments and reconciliation of customer accounts.
Maintain updated customer master data including credit limits, terms, and contacts.
Prepare weekly and monthly reports on receivables, overdue accounts, and credit exposure.
Recommend customers for credit limit review based on payment history and exposure.
Liaise with sales to resolve customer disputes impacting collections.
Enforce credit policy and escalate risks to supervisors as required.
Perform any other duties assigned by the supervisor.
Safeguard company receivables and cash flow.
Ensure timely collection and proper application of receipts.
Qualifications, skills & experience
Bachelor of Commerce or Business Administration (Accounting/Finance).
3-4 years’ experience in credit control, accounts receivable, collections, recovery, or related roles.
Strong accounting and reconciliation skills.
Knowledge of credit risk and customer analysis.
Proficiency in Microsoft Excel and ERP systems (e.g., Navision).
Strong analytical, communication, and negotiation skills.
Demonstrated behaviours: common purpose, open communication, setting and achieving targets, sense of urgency and agility, accountability, collaborate effectively, result-driven mindset, trust and mutual respect, customer focused, innovation and continuous learning, and sense of belonging.
