Handling customer inquiries through calls, WhatsApp, SMS, email, social
media, USSD support, and other approved channels.
• Assisting customers with clinicPesa products and services, including
Savings, Loans, Investments, Payments, Wallet services, and clinicPesa
MaMa.
• Supporting customers using the clinicPesa USSD platform (*165*44#)
and APP
• Receiving, recording, resolving, and following up on customer complaints.
• Providing accurate information about products, services, procedures, and
account processes.
• Escalating technical, financial, transaction, fraud, and other complex
issues to the appropriate departments.
• Following up on outstanding customer cases to ensure timely resolution.
• Conducting customer satisfaction and follow-up calls.
• Supporting customer onboarding, activation, retention, and approved
telesales campaigns.
• Capturing accurate customer information and maintaining proper
records in the customer support/CRM system.
• Protecting customer information and maintaining strict confidentiality.
• Following KYC, AML/CFT, data protection, information security, and other
applicable company procedures.
• Collecting customer feedback and identifying recurring issues that can
help improve our products and services
Interested candidates should submit their CV and application letter to:
admin@clinicpesa.com
