Employee Experience Advisor

About Organisation:

True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.

Job Summary: The Employee Experience Advisor provides reliable HR administration, accurate employee data coordination, and responsive HR service desk support, while also enhancing employee satisfaction and efficiency by leading  recruitment, onboarding, offboarding, employee relations, performance management, and engagement activities. The role maintains employee records, HRIS data, payroll inputs, and compliance documentation with a high standard of accuracy and confidentiality, while acting as the primary point of contact for employee queries and supporting a workplace culture that prioritizes safety, inclusion, and equitable access to HR services for office-based, frontline, factory, field, and outsourced employees.

Key Duties and Responsibilities: 

•  Recruitment & Onboarding
• Execute assigned recruitment and onboarding activities, ensuring timely submission, verification, and proper filing of all pre-employment documents for both direct and outsourced employees.
• Follow up to confirm that all new hires receive their approved tools of trade, enabling a smooth transition into their roles.
• Employee Records, HRIS & Payroll Data
• Maintain accurate and up-to-date employee records in the HRIS and related HR
• trackers for core and outsourced staff, ensuring data completeness, confidentiality, and HRIS data integrity of at least 99%.
• Collect, validate, and coordinate payroll inputs including attendance, training records, canteen records, leave, overtime, shift data, and employee changes, ensuring submissions are accurate, complete, and compliant with internal cut-off timelines.
• Process payroll checks for outsourced staff efficiently, ensuring compliance with legal and company requirements to guarantee accurate and timely compensation for employees.
• Respond to employee queries regarding compensation and benefits packages and provide regular updates on changes in compensation and benefits to employees at assigned depots.
• HR Service Desk & Employee Query Resolution
• Operate the HR service desk as the first point of contact for employee queries on payslips, leave, contracts, benefits, medical cover, documentation, and general HR support, resolving requests within agreed turnaround times and escalating complex or sensitive matters appropriately.
• HR Administration, Compliance & Reporting
• Maintain HR compliance documentation including personnel files, contracts, probation schedules, statutory records, training records, policy acknowledgements, and audit-ready employee documentation.
• Generate routine HR reports and dashboards on headcount, attendance, attrition, leave, contract status, query volumes, service desk response times, engagement participation, inclusion indicators, and safety-related HR administration.
• Provide logistical support by undertaking PR requisitions, coordinating vendor payments with Finance and Procurement, verifying supplies, and preparing budgets for HR events, ensuring smooth execution.
• Compile and track office requisitions across locations, draft minutes, and handle logistics for HR meetings and events.
• Employee Movements/Transitions
• Prepare and submit budgets for employee movements, collaborate with HRBPs and outsourced agencies to ensure timely documentation, and execute logistical support activities related to employee transitions, including tracking, reporting, and filing transfer letters.
• Performance Management
• Collaborate with HRBPs to ensure that all employees at the designated locations have KPIs set, development plans approved, and appraisals completed within the stipulated timelines.
• Monitor and report on these areas, escalating any issues or delays to HRBPs for timely intervention and resolution.
• Learning and Development
• Analyze observations, audit reports, and employee feedback to provide insights on training needs, collaborate with Line Managers to ensure staff attendance and participation in training sessions, and track and evaluate employee attendance, program completion, and the effectiveness of training programs.
• Offboarding
• Liaise with HRBPs and outsourced agencies to ensure timely preparation and issuance of required exit documentation, verify employee data for clearance, maintain offboarding checklists, and guide employees through the offboarding process.
• Employee Engagement & Wellness
• Support the development, coordination and implementation of employee engagement and wellness programs, coordinating communications, logistics, attendance tracking, feedback capture and recognition activities to ensure high participation across diverse employee groups.
• Mobilize employees for survey participation through clear and timely communication and plan logistical arrangements for staff events and internal communication initiatives.
• Employee Health and Safety
• Report workplace near misses or accidents, collaborate with the Safety department to implement corrective measures, coordinate the issuance of PPEs, and conduct spot checks to ensure compliance with occupational safety and health (OSH) requirements.
• Represent HR at Environment, Health & Safety (EHS) meetings as required, and maintain PPE issuance records, safety training completion data, and incident administration records.
• Organize staff medical checks and maintain confidential health records in accordance with occupational health and safety regulations.
• Employee Relations
• Grievance and Misconduct  Management: Collaborate with line managers and outsourced agencies to receive, record, and report employee grievances, complaints, and misconduct cases, ensuring thorough documentation and effective resolution while upholding company standards.
• Resolution and Compliance: Work with HRBPs and line managers to address and resolve employee relations matters, including workplace dynamics, performance challenges, and policy interpretation, to ensure alignment with company policies and promote a culture of inclusion, respect, and fairness.
• Proactive and Analytical Support: Conduct regular “temperature checks” to identify potential issues early, and conduct exit interviews to gather insights from departing employees, analyze trends, and provide feedback to HR leadership.
• Vendor Relations
• Monitor and report on vendor compliance with service standards, including payroll administration, disciplinary management, safety protocols, leave management,  recruitment, and background checks, ensuring adherence to benchmarks and addressing any discrepancies to maintain service quality.
• Work with HRBPs and outsourcing partners to monitor contract durations and ensure timely communication of upcoming contract expiries.
• Coordinate canteen services, including attendance reconciliation, preparation and follow-up of purchase requisitions (PRs) for the canteen vendor, and liaison with the service provider to ensure seamless service delivery.
• Coordinate meetings with the Canteen Committee, including scheduling meetings, preparing agendas, documenting minutes and action points, and following up on agreed actions in collaboration with committee members to drive continuous improvement in canteen services.

Qualifications, Skills and Experience: 

• Bachelors in Human Resource Management, Business or related field
• Experience
• Minimum of 1 year of related working experience
• Member of Institute of Human Resource Management
• Skills & Experience
• Competencies
• Technical competencies
• HR administration accuracy and attention to detail
• HRIS, employee records, and data integrity management
• Payroll input coordination, validation, and reconciliation
• HR service desk response, query tracking, escalation, and follow-through
• HR compliance, audit readiness, and documentation control
• HR reporting, dashboards, and employee data analysis
• Excellent knowledge of HR functions: recruitment, onboarding, training & development
• Safety administration, inclusion tracking, and engagement support
• Behavioural competencies
• Ability to work under pressure and meet deadlines.
• Strong interpersonal and communication skills with the ability to engage empathetically with diverse employee groups.
• High degree of discretion and confidentiality in handling sensitive employee information.
• Proactive, service-oriented mindset with a commitment to responsive HR support, employee experience, inclusion, and safety culture.
• Team player who can collaborate across departments and work independently with minimal supervision.
• Good numeracy and decision-making skills.

How to Apply:

To apply, please send your resume and cover letter to: