Front Desk/Admin Assistant

Job Summary:  Seeking a detail-oriented and proactive  admin/front desk assistant to support management in the day to day operations of the spa.

Key Duties and Responsibilities:

• Welcome and professionally greet clients upon arrival and provide excellent customer service.
• Answer phone calls, WhatsApp messages, emails, and other client inquiries promptly and courteously.
• Schedule, confirm, reschedule, and cancel spa appointments.
• Maintain an organized appointment calendar and coordinate therapist and treatment-room availability.
• Explain spa services, treatments, packages, prices, promotions, and membership options to clients.
• Check clients in and out and ensure they receive the appropriate services.
• Process payments accurately using cash, card, mobile money, or other approved payment methods.
• Issue receipts and maintain accurate daily sales and payment records.
• Maintain client information, treatment records, and other administrative files with confidentiality.
• Handle client complaints and concerns professionally and escalate issues to management when necessary.
• Monitor the reception area and ensure it remains clean, organized, and welcoming.
• Assist with retail sales of spa products and maintain accurate stock records where required.
• Coordinate with therapists and other spa staff to ensure smooth client flow and timely treatments.
• Follow up with clients regarding appointments, feedback, packages, or future bookings when required.
• Assist management with daily reports, administrative tasks, and other duties as assigned.
• Ensure all spa policies, hygiene standards, and customer-service procedures are followed.
• Understand the spa services and its products well and be able to upsell and promote and market to clients.

How to Apply:

APPLY TO:

The Human Resource Manager

Management

Kampala- Uganda

All suitable candidates are encouraged to apply by emailing us;

Cover letter

Resume

Copy of your recent Passport size photo

To  Apply by Email: