Front Office & Guest Relations Executive

Description

Full Time

Key Responsibilities

• Welcome and attend to guests as first point of contact for the Country House
• Handle guest inquiries, reservations, bookings, check-ins and check outs
• Respond Promptly to phone, email and WhatsApp inquiries from guests
• Handle guests inquiries, feedback and complaints and following up to ensure resolution
• Coordinate with housekeeping, kitchen, maintenance and other departments
• Maintain guests’ records, front office documentation and support bill payments
• Support the coordination of conferences, retreats and events and promote packages

Requirements

• Diploma in Hospitality, Hotel Management, Tourism, Business Administration, or a related field
• Proven Experience in a Front Office Role
• Excellent Spoken and Written English, with strong Communication and Customer Service Skills
• Good Computer Literacy and familiarity with Front
  Office Systems
• Highly Professional, well presented, warm, patient and highly organised
• Able to work weekends, public holidays and shifts

DEADLINE

15 October 2026

Only Shortlisted Candidates will be contacted

Send your CV & Cover Letter to:

The Coordinator, Nagalaale Foundation

Email: info@nagalaalefoundation.org

Tel: 0786459391

To apply for this job email your details to info@nagalaalefoundation.org.