Business Growth● Drive initiatives that maximize cross-selling opportunities for the benefitof the bank in an effective and efficient manner.● Monitor and review the deposit, investment, transactional and digitalproducts portfolios on a periodic basis to evaluate quality andperformance.● Deliver on overall management of the Business, Marketing, Digitalproducts and product development departments while ensuring growthof the bank's profitability.● Work with the Credit and Investment department to drive themanagement of the bank's credit and investment processes end to end,from customer recruitment, financing processing or underwriting, credit& investment information review and reporting.● Ensure proper provision of a wide range of financial services responsiblyto the bank's customers.● Gather relevant market intelligence data and competitor analysis toensure timely interventions and strategies for growth of the bank's assetsand liabilities.
Operations● Oversee a seamless teller counter and back office operations processthat is in adherence to all operational risk procedures.
Risk and Compliance● Implement a strong risk management culture, paying attention to credit,operational, reputational, compliance and ethical risks in order to reducelosses through prevention and detection.● Provide sound partnership capability with all the group's strategicbusiness lines including corporate, institutional and treasury business, toensure all client needs across segments targeted by the group arecomprehensively addressed and business growth objectives in thosesectors are met.
Customer Service● Ignite and lead a customer service culture to achieve a customer-centricbusiness model where customer needs are placed at the forefront of theteam's strategies and plans.
Team Leadership● Take full responsibility for performance management of all direct reports,focusing on all aspects of sound people management, e.g. recruitment,development, performance management, remuneration and rewards,career path planning, on-the-job training, coaching & mentoring, andemployee engagement.
Cost Control● Drive a cost-efficient business culture that maximizes return on resourcesutilized and fosters strict adherence to budgets with minimal variancesbetween budget and actual performance.
Education & Requirements
Education: ● An Honours degree in business or a related field from a recognized University. ● Post-graduate qualifications / Professional Course in a relevant discipline would be an added advantage.
Industry Experience: Banking
Additional Details
Financial Responsibility: ● Develop strategies to grow the branch's Liability base and Asset portfolios in line with the Bank's strategy.● Cost management to optimize profitability at the branches.
Skills & Experience: ● Minimum of 5 years progressive experience in business growth and branch operations.● Leadership skills — must have managed a team before.● High level of analytics and Business Intelligence to conduct analysis onmarket trends.● Collaboration skills to build relationships and manage conflicts.● Computer literacy.● Marketing and sales.● Relationship management.● Credit analysis.
Business Behaviours: ● Ability to communicate clearly, both verbally and in written form, in a professional manner is deemed essential.● Ability to build functioning working relationships across organizationaland cultural boundaries.● Takes clear accountability and focuses on delivery of broader salestargets.● Ability to demonstrate a positive image and role model Bank's values andleadership behaviours.● Must be a person of impeccable integrity.
