ICT Officer

Rakai Health Sciences Program (RHSP) is seeking a qualified ICT Officer to ensure the efficient operation, integration, maintenance, and support of organizational systems, including Microsoft SharePoint, Microsoft Dynamics NAV (Navision), Odoo, Beyonic, and other emerging enterprise applications. The successful candidate will provide technical assistance to staff, troubleshoot system issues, manage user accounts and permissions, support ERP modules, coordinate with service providers, and contribute to secure and reliable systems operations.

The ICT Officer will also support system upgrades, technical evaluations, user training, SOP development, and improvements to system efficiency and data integrity. Applicants should possess a relevant bachelor’s degree and at least three years of experience in ERP administration, implementation, support, or systems management, with demonstrable experience using Microsoft Dynamics NAV or a related system. Knowledge of accounting processes, ERP certifications, database administration, and experience supporting finance, procurement, inventory, HR, and fixed asset modules will be advantageous.

• Technical Problem Solver
• Detail Oriented
• Security Conscious
• Service Focused
• Team Collaborator

Responsibilities

• Administer ERP systems
• Manage user permissions
• Train system users
• Provide technical support
• Maintain system security

Must Have

• Relevant bachelor’s degree
• Navision/related ERP
• Systems troubleshooting
• 3+ years’ ERP experience
• ERP module support

Nice to have

• Dynamics NAV certification
• Database administration
• IT service management
• Accounting knowledge
• ERP data migration

What’s great in the  job?

• Enterprise Systems Exposure: Work with organizational platforms including Microsoft Dynamics NAV, SharePoint, Odoo, and Beyonic, supporting critical business processes.
• Organizational Impact: Help improve the reliability and efficiency of systems supporting finance, procurement, human resources, inventory, and administration.
• Technical Development: Strengthen your expertise in ERP administration, troubleshooting, integrations, configurations, and system maintenance.
• Systems Security: Contribute to the protection of organizational information through access controls, user permissions, and secure system configurations.
• Digital Transformation: Participate in the evaluation, improvement, and adoption of enterprise systems that support RHSP operations.
• Professional Collaboration: Work with software vendors, consultants, business users, and internal teams to resolve technical challenges and improve service delivery.
• Staff Capacity Building: Develop user guides, support new staff orientation, and deliver systems training to improve technology adoption across the organization.

Rakai Health Sciences Program (RHSP) is a collaborative biomedical research and service delivery organization.  RHSP strives to improve the quality of life of the local and international population through a combination of community-based research, curative services, and prevention strategies in Uganda.

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