IT Support & Troubleshooting: Provide first-line technical support by diagnosing and resolving hardware, software, network and system issues to minimise downtime and support efficient business operations.
Systems Administration & Maintenance: Install, configure, maintain and upgrade computer hardware, operating systems, business applications and IT equipment while ensuring optimal system performance and security.
User Support & Service Delivery: Assist users with technical enquiries, manage user accounts and access permissions, provide timely issue resolution and maintain accurate support documentation to ensure a high standard of customer service.
IT Issue Logging & Documentation: Maintain accurate logs of IT issues, resolutions and recurring problems to support effective tracking, troubleshooting, reporting and continuous improvement.
Network Connectivity Support: Monitor and troubleshoot basic network connectivity issues, including Wi-Fi, LAN and VPN, and escalate more complex network issues where necessary.
User Training & System Adoption: Provide basic training and guidance to employees on new and existing IT systems and tools, including SharePoint, Microsoft Teams and Outlook, to support effective user adoption.
Employee Onboarding & Offboarding: Provide IT support throughout the employee lifecycle, including setting up user accounts, access permissions, devices and other IT requirements for new employees, as well as disabling access and recovering equipment during offboarding.
Device Maintenance & Updates: Perform routine maintenance, software updates and basic checks on computers, peripherals and other IT devices to ensure they remain functional, secure and up to date.
