Organisation: Betpawa
Duty Station: Kampala, Uganda
About Organisation:
pawaTech is an iGaming solutions provider, delivering sportsbook, lottery and player management software as a service. In addition to this, we provide operational support and licence our brand betPawa.
Job Summary: Are you ready to turn your passion for helping others into a rewarding career? Join our dynamic team as an L1 Customer Support Agent! You will play a vital role in ensuring our customers have an exceptional experience with our services.
Key Duties and Responsibilities:
- As a customer support agent, ensure all our clients’ needs are met as they navigate through our product.
- Assist customers through all available engagement channels.
- Be open to having a flexible and dynamic working schedule.
- Promote the value of the product through a wonderful customer experience.
- Review customer complaints and concerns and seek to improve the customer experience.
- Carry out callout exercises to educate clients on existing and new products.
- Do callout surveys on customer satisfaction and perception of our brand image.
Qualifications, Skills and Experience:
- At least 2 years of college education.
- Excellent written and verbal communication skills in Luganda, English and Runyankole, with any other local languages being an advantage.
- Previous experience in customer support.
- Ability to cope under pressure and work with minimal supervision.
- A genuine interest in helping others and providing exceptional service.
- Ability to handle pressure and work independently.
- Strong interpersonal skills and a quick learning ability.
- Interest in the sports industry; knowledge of football betting is a plus.
Why Choose betPawa?
- At betPawa we’re passionate about making betting friendly and accessible across Africa.
- Market Leader – be part of Africa’s fastest-growing betting platform.
- Customer First – we prioritize our users with the best odds and experience.
- Innovation Driven – cutting-edge technology powering millions of bets.
- Team Spirit – collaboration and support across all departments.
- Growth Opportunities – develop your career in a rapidly expanding company.
- Local Impact – make a difference in emerging markets across Africa.
- Diverse Team – work with talented colleagues from around the world.
How to Apply:
All suitably qualified and Interested applicants should apply online at the link below.
NB: Only shortlisted candidates will be contacted.
