About Organisation:
National Information Technology Authority-Uganda (NITA-U) is an autonomous statutory body established under the NITA-U Act 2009, The Authority is under the general supervision of the Ministry of Information Communications Technology and National Guidance (MOICT&NG). The National Information Technology Authority, Uganda was established with a mandate to coordinate, promote and monitor the development of IT in the context of social and economic development of Uganda.
Job Summary: To assist in the administration, monitoring and maintenance of Government collaboration software, data-centre infrastructure and related digital services implemented across different data centres.
Key Duties and Responsibilities:
- Assist in the management of all hardware, applications, services, and operating systems in the Data Centre.
- Assist in developing dashboards and operational reports for system availability, resource utilization, incidents and service performance.
- Provide support in the design and acquisition of tools to proactively identify errors, ensuring efficient and effective use of resources.
- Participate in staging, testing, deployment, user acceptance testing and technical handover of applications and infrastructure services.
- Assist in developing scripts and lightweight automation tools to improve system monitoring, reporting, data processing and routine administrative tasks.
- Provide Tier 2/3 technical support for internal and external customers 24/7/365
- Support in the Development of application policies and procedures; monitoring compliance with these.
- Provide support to ensure that server operating systems, storage systems, and applications are up to date with the latest patches and antivirus updates.
- Provide support in the Implementation, integration, and support of Data Centre Applications, storage Systems, and other platforms e.g., Cloud and virtualization platforms.
- Perform any other duties, which may be assigned from time to time.
Qualifications, Skills and Experience:
Education
- Bachelor’s Degree in Computer Science, Computer Engineering, Information Technology, Telecommunications Engineering, Software Engineering, or another closely related field.
- Relevant professional certifications or technical training in IT service management, systems administration, networking, cloud, virtualization, cybersecurity or data-centre technologies such as Microsoft, Linux, VMware, Huawei, AWS or equivalent will be an added advantage.
Experience
- At least six months of hands-on working experience in an IT role.
- Foundational knowledge or practical exposure in one or more of the following areas: data-centre operations, Linux or Windows Server administration, networking, cloud computing, virtualization, storage, databases, infrastructure monitoring, cybersecurity, artificial intelligence or automation
- Knowledge of scripting or programming using Python, PowerShell, Bash, JavaScript or a comparable language will be an added advantage
- Exposure to containers and application deployment tools such as Docker will be an added advantage.
- Technical documentation and report writing
- Structured troubleshooting and problem-solving
- Ability to learn unfamiliar technologies quickly
- Ability to work in supervised, multidisciplinary technical teams
- Security-conscious approach to systems and data
- Attention to detail in safety-critical or regulated environments
- Interest in automation and continuous service improvement
How to Apply:
All suitably qualified and Interested applicants should apply online at the link below.
