1. Member Recruitment & Engagement
- Drive the recruitment of new members, including senior technology and business leaders, and communicate the value of belonging to the Forum.
- Support the onboarding of new members by collecting and updating member profiles, documents, and welcome materials.
- Respond to member enquiries, coordinate follow-ups, and ensure timely resolution or escalation.
- Prepare and share regular communications to members regarding events, updates, opportunities, and benefits.
2. Membership Growth, Visibility & Retention
- Maintain and manage the Forum’s membership register and ensure accurate records of renewals, benefits, and participation.
- Assist in designing and implementing member visibility activities (for example, member features, newsletters, and updates across the Forum’s channels).
- Track benefit utilisation across membership categories and monitor retention, compiling suggestions to strengthen the member value proposition.
3. Member Value & Communications
- Help shape and deliver member benefits such as access to advisory, exposure, events, and a network of experienced peers.
- Liaise with the communications function to ensure timely publishing of member updates and visibility content on the website and social channels.
- Coordinate and maintain member-facing materials such as welcome kits, renewal notices, and FAQs.
4. Administrative Support
- Provide logistical and scheduling support for member visits, calls, and engagement plans.
- Support the implementation of surveys and evaluations to gather member feedback and satisfaction data.
- Maintain a calendar of membership activities and ensure timely preparation of documentation and reports.
PROGRAMS SUPPORT FUNCTIONS
Key Responsibilities
1. Programme Operations & Coordination
- Coordinate the planning and delivery of the Forum’s programmes, convenings, roundtables, and the Awards.
- Support programme scheduling, venue booking, speaker coordination, and participant registration.
- Collect and compile attendance records, evaluation feedback, and post-activity documentation.
2. Programme Records & Reporting
- Maintain organised records of programme concept notes, budgets, and reports in accordance with the Forum’s documentation protocols.
- Support the Programmes Lead with internal reporting templates and monthly progress summaries for partners and funders.
- Assist in tracking programme deliverables and reporting obligations to partners and funders.
3. Research, Learning & Content Support
- Monitor sector news, technology publications, and partner programmes to support programme learning and content.
- Maintain a repository of case studies, success stories, and highlights from the Forum’s activities.
- Support the preparation of learning briefs, dashboards, and thought-leadership content in collaboration with the Programmes Lead and partners.
4. Stakeholder & Partner Coordination
- Provide administrative and logistical support to consultants, speakers, and partners engaged by the Forum, including scheduling meetings and sharing background materials.
- Support engagement with government, regulators, and development partners around the Forum’s programmes.
- Coordinate deliverables and follow-ups arising from programme engagements.
All interested candidates should submit a Cover Letter and CV to the Secretariat via secretariat@cio-cxo.africa
