Job Title: Micro Merchant Supervisor
Reports To: Head Merchant Payments
Department: Airtel Money
Supervises: Direct: Indirect:
N/A N/A
Interacts/Interfaces
with:
Direct: Indirect:
N/A N/A
Job Purpose
Manage and support the business BTL Agencies, Franchise Partner, and regional lead staff
in the country for all planned segments and interdepartmental activities to grow Micro
Merchant pay service market share and enhance achievement of AMCUL’s overall business
objectives.
Responsibilities
• To develop strategies to address, grow micro-Merchant acquisition, usage, and
retention through Franchise Partners across the country.
• Supervise and monitor of Micro merchant regional lead merchandising on delivery
of all the expected KPIs as per the business requirements.
• Verify BTL agencies Work completion certificates for accurate invoicing.
• Provide Sales & distribution – Franchise Partner with performance reports on all KPIs
of Micro Merchant acquisition, Branding, and usage.
• Ensure interdepartmental synergies are realized to achieve smooth rollout of Micro
Merchant activities across the country especially with IT, Marketing, S & D, Finance,
CX and SCM.
• Develop strategies to drive site wise performance on micro-Merchant acquisition.
• Track & evaluate localized campaigns effectiveness across regions
• Ensure Micro Merchant Brand visibility across the country & input into Area –
specific needs for POS materials.
• Tracking of Regional lead Micro Merchant KPIs on service delivery and productivity.
• Ensure branch shops alignment to support Micro Merchant service delivery.
• Identify Micro Merchant process gaps and implement different strategies to close
them
• Training Merchant regional leads and dealer teams on the new MM processes
• Provide reports to compute Rewards & Recognition & monthly incentives payable
to the Brand Ambassadors and Micro Merchant Leads.
• Utilize market research and effective competitor analysis to develop and implement
Micro Merchant plan/strategies that will give AMCUL an edge over competition.
• Trade visits to monitor & ensure that Regional Micro Merchant leads adhere to the
standard operating guidelines.
• Gather and prepare required information for Marketing budget and business
modeling formats, forecasts and KPI’s.
Person Specification
Education & Training
• 3- 5 years working experience with University Degree in business or sales
management; 1-3 years.
• Should be having 3- 5 years relevant experience in distribution.
• Able to work under high stress with short-term targets and objectives
• IT literacy
• Able to operate in a performance driven organization
• Knowledge of English.
• Project management knowledge is an added advantage.
Skills & Experience:
Essential Knowledge
• Proven exposure in dealers and channel partners management.
• Excellent level of knowledge of the Micro Merchant product, Company’s policies,
and practices
• Excellent understanding of reporting and planning processes.
Competencies
• Strong analytical skills and problem-solving skills; proficient in advanced excel &
Access
• Business acumen
• Excellent planning skills
• High personal standards and goal oriented
• Excellent interpersonal skills
• Excellent and effective communications skills, both orally and in writing
• Excellent presentation skills
• Very good interpersonal skills
• Team player
How to apply:
To apply, please send your resume and cover letter to recruitment3@truenorthafrica.com with subject line Micro Merchant Supervisor by 22nd October 2026.
All applications shall be acknowledged as received but only shortlisted candidates will be contacted.
All applicants should share their CV’s and Cover Letters in PDF or MS Word STRICTLY
To apply for this job email your details to: recruitment3@truenorthafrica.com.
