NATIONAL CLIENT EXPERIENCE CONSULTANT

Description

Company Description

MIC Global Finance Ltd is an independent corporate finance and integrated capital structuring firm that supports businesses, investors, financial institutions, DFIs, and strategic partners in accessing capital and executing complex transactions for sustainable growth. Operating across Uganda, East Africa, and international markets, the firm designs optimal capital solutions using debt, equity, blended finance, strategic partnerships, and international investment structures. Its advisory services span corporate finance, capital raising, investment and transaction advisory, banking and credit advisory, strategic partnerships and investor relations, financial modeling, and development finance. MIC Global Finance Ltd works with a wide range of clients, including SMEs, large corporates, NGOs, development organizations, project sponsors, and family businesses, providing tailored, objective, and execution-focused advisory support. The firm is guided by independence, professionalism, integrity, and a commitment to delivering measurable outcomes aligned with each client’s strategic goals.

Role Description

National Client Experience Consultant

Company: MIC Global Finance Ltd

Location: Kampala, Uganda (Head Office – Ntinda, Kisasi Road)

Employment Type: Full-time | On-site

Monthly Salary: UGX 2,000,000–2,500,000 Net, depending on experience and qualifications, plus applicable company benefits.

MIC Global Finance Ltd, an Independent Corporate Finance, Integrated Capital Structuring & Transaction Advisory Firm, is seeking a highly professional, organised and client-focused National Client Experience Consultant to manage and strengthen client engagement, relationship coordination and service delivery across the firm’s national operations.

The successful candidate will serve as a key point of contact for prospective and existing corporate clients, ensuring a professional experience from initial enquiry and consultation through onboarding, advisory engagement, follow-up and ongoing relationship management.

Key Responsibilities

• Manage the Head Office reception and client experience function, ensuring professional handling of visitors, telephone enquiries, emails, appointments and corporate correspondence.
• Coordinate client enquiries and consultations across MIC’s four advisory service lines: Banking & Credit Advisory; Capital Raising & Transaction Advisory; Grants & Development Finance; and Corporate Finance & Investment Advisory.
• Support client onboarding, preliminary information gathering, documentation coordination and timely communication between clients and advisory teams.
• Maintain accurate client relationship records, CRM updates, appointment schedules, engagement trackers and follow-up registers.
• Coordinate meetings involving corporate clients, financial institutions, capital providers and other institutional stakeholders.
• Monitor client engagement progress, identify service delays and work with internal teams to improve responsiveness and client satisfaction.
• Prepare professional client communications, meeting briefs, correspondence, presentations and periodic client experience reports.
• Support client retention, referrals, relationship development and business development initiatives.
• Maintain strict confidentiality, professional conduct and compliance with MIC’s internal client engagement procedures.

Qualifications & Experience

• Bachelor’s degree is mandatory in Business Administration, Finance, Commerce, Marketing, Communications, Public Relations or a closely related discipline.
• Minimum 2 years of relevant professional experience in client relationship management, corporate customer service, front-office administration, financial services, professional advisory or a comparable corporate environment.
• Excellent verbal and written English communication skills, with the confidence to engage professionally with corporate executives and institutional stakeholders.
• Strong interpersonal, client relationship management and problem-solving capabilities.
• Excellent organisational skills, attention to detail and ability to manage multiple client engagements and competing priorities.
• Proficiency in Microsoft Office applications, professional email communication, digital scheduling and CRM systems.
• Ability to prepare accurate client records, reports, meeting documentation and professional correspondence.
• High standards of personal presentation, integrity, discretion, confidentiality and client service.
• Experience in banking, financial services, investment advisory or other professional services will be an added advantage.

Application Procedure

Interested and qualified candidates should submit an updated CV, signed application letter and copies of relevant academic credentials, combined into ONE PDF FILE, to: hr@micglobalfinance.com

Email Subject: Application – National Client Experience Consultant

Application Deadline: 15 November 2026

Interviews will be conducted on a rolling basis, and shortlisted candidates may be contacted before the application deadline.

FEMALES ARE ENCOURAGED TO APPLY

Only shortlisted applicants will be contacted.

To apply for this job email your details to hr@micglobalfinance.com.