About Organisation:
NFT Consult Limited is a business process outsourcing firm with offices in Uganda, South Africa, Kenya, Botswana Rwanda, Tanzania, Zambia, Burundi and South Sudan.
Job Summary: The primary role of a Receptionist is to be responsible for greeting visitors and delivering exceptional customer service assistance. By answering calls and fielding them accordingly, addressing visitor queries and needs, and providing an overall welcoming environment.
Key Duties and Responsibilities:
- To conduct outbound calls back to ascertain customer satisfaction.
- Build internal and external business relationships to support effective information sharing in the business.
- To ensure database maintenance and cleansing by entering correct and complete customer information
- Attend promptly to customers’ inquiries and clarify the information as well as forward requests to other departments.
- Receive all customer inquiries to the business and support effective handling through escalation to the supervisor where necessary and ensure timely feedback to the customer6.
- Carry any other duties as and when assigned to you.
- Assisting clients in finding their way around the office.
- Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
Qualifications, Skills and Experience:
- Bachelor’s degree in Business Administration or any other Business related discipline
- Experience as a customer service representative at a call center or other environment with many customers.
- Credit in Math and English at O level is a MUST.
- Customer and Personal Service skills
- Product and Service Knowledge
- Good Computer Skills
- Good communication skills
- Interpersonal Skills
- Problem Resolution Skills
- Personal, Social & Approachable Positive Attitude and Active learning Social perceptiveness
- Innovation and Change Management
View the full job description and apply online:
Deadline: 31st October 2026
NB: Only shortlisted candidates will be contacted.
