Sales Administrator

Description

 JOB PURPOSE

The Sales Administrator supports the sales team by keeping all sales systems accurate and up to date, making sure foot soldiers and retail shops are correctly set up, agreements are closed on time, stock in the assigned region is verified and moving, and issues raised from the field are resolved quickly. The role is the link between the field sales team and the back office.

KEY RESPONSIBILITIES

• Onboarding and Setup: Create new foot soldiers and retail shops on all existing systems, making sure every record is complete, accurate and consistent across systems.
• System Clean Up: Carry out regular clean-up of system records, including duplicates, inactive accounts and incorrect details, so that the data used for reporting can be trusted.
• Pending Agreements: Follow up on all pending agreements and make sure they are closed within 48 hours.
• Retail Attendant Support: Conduct a weekly check in with all retail attendants. Where an issue is raised, resolve it on the spot or escalate it immediately if it is beyond the role.
• Aged Stock and Verification: Track aged stock and carry out stock verification for the assigned region, flagging slow moving and unaccounted for devices to management.
• Escalation Handling: Respond promptly to escalations raised from the field by the sales team or any manager and keep the person who raised the issue updated until it is closed.
• Other Duties: Perform any other duties as assigned by the line manager or supervisor.

Requirements

• Diploma or Degree in Business Administration, Sales, Commerce or a related field.
• At least 1 to 2 years of experience in sales administration, sales support or operations, preferably in device financing, telecoms, retail or distribution.
• Good working knowledge of Microsoft Excel and comfort using ERP or sales systems.
• Strong attention to detail and accuracy in data entry.
• Good follow up and time management skills, able to work to tight deadlines.
• Problem solving ability and confidence to resolve issues on the spot.
• Clear communication with field teams, retail attendants and management.
• Ability to handle confidential customer and company information responsibly.
• Team player who can also work independently.