About Organisation:
Prime Concepts Packaging Ltd is a Ugandan manufacturing company specializing in the production and supply of high-quality corrugated carton boxes and innovative packaging solutions. Our mission is to provide reliable, cost-effective, and sustainable packaging solutions that support businesses across Uganda and the wider East African region
At Prime Concepts Packaging Ltd, we are committed to delivering quality packaging products that meet the diverse needs of our customers across different industries. We combine modern manufacturing processes, skilled personnel, quality assurance, and responsive customer service to ensure that our clients receive packaging solutions that are fit for purpose, delivered on time, and consistently meet required quality standards.
Our business is driven by a commitment to operational excellence, customer satisfaction, innovation, workplace safety, and sustainable manufacturing practices. We continuously seek to improve our production capabilities, strengthen customer relationships, and develop packaging solutions that contribute to the efficiency and growth of the businesses we serve.
Through our dedicated team and manufacturing capabilities, Prime Concepts Packaging Ltd continues to build lasting partnerships with customers by providing dependable corrugated packaging solutions that support product protection, storage, transportation, and presentation.
Prime Concepts Packaging Ltd is seeking qualified, competent, and experienced candidates to fill the following position: Sales Executive Assistant
Job Purpose: The Sales Executive Assistant is responsible for managing and strengthening relationships with Prime Concepts Packaging Limited’s existing customers to ensure customer retention, repeat business, and long-term client satisfaction. The role focuses on proactive customer follow-up, providing exceptional customer support, coordinating timely order fulfilment, and identifying opportunities to grow sales within existing accounts.
As a manufacturer of corrugated carton boxes and packaging products, the Sales Executive serves as the primary link between customers and the company, ensuring that clients receive quality service, timely communication, and continuous support throughout the sales and delivery process.
Key Duties and Responsibilities:
Customer Relationship Management
- Build and maintain strong, professional relationships with all assigned customers.
- Conduct regular follow-ups with existing customers through visits, phone calls, emails, and other communication channels.
- Ensure customers continue purchasing Prime Concepts Packaging products and minimize customer attrition.
- Understand customer packaging needs and provide appropriate product recommendations.
- Maintain accurate customer profiles and communication records.
Customer Support
- Receive, respond to, and resolve customer inquiries, complaints, and service requests promptly.
- Coordinate with Production, Stores, Dispatch, and Finance departments to ensure customer orders are processed and delivered on time.
- Provide customers with updates on order status, production schedules, deliveries, and any delays.
- Ensure high levels of customer satisfaction through timely and professional service.
Sales Growth and Account Management
- Monitor purchasing trends of existing customers and identify opportunities for upselling or cross-selling packaging products.
- Encourage dormant customers to resume business with the company.
- Follow up quotations issued to customers and convert them into confirmed orders.
- Support negotiations within approved pricing and company guidelines.
Order Coordination and Follow-Up
- Receive customer purchase orders and ensure accurate processing.
- Liaise with internal departments to monitor production progress and delivery timelines.
- Confirm delivery completion and obtain customer feedback after every order.
- Ensure proper documentation of orders, deliveries, and customer communications.
Market Intelligence
- Gather customer feedback on product quality, pricing, packaging, and service delivery.
- Monitor competitor activities and share relevant market information with management.
- Identify emerging customer needs and recommend product improvements where necessary.
Reporting and Documentation
- Prepare daily, weekly, and monthly customer follow-up reports.
- Maintain an updated customer database and sales pipeline.
- Track customer retention, repeat orders, outstanding quotations, and pending customer issues.
- Submit activity reports to the Sales Manager within agreed timelines.
Key Performance Indicators (KPIs) The Sales Executive shall be assessed against the following performance indicators:
- Customer retention: Percentage of existing customers retained and actively purchasing.
- Customer satisfaction: Timely resolution of customer inquiries and complaints.
- Repeat business: Growth in repeat orders from existing customers.
- Order follow-up: Timely tracking of customer orders until successful delivery.
- Sales growth: Increase in sales volume and value from assigned customer accounts.
- Reporting compliance: Accurate and timely submission of sales and customer relationship reports.
Qualifications, Skills and Experience:
Education
- Bachelor’s Degree in Marketing, Business Administration, Sales and Marketing, Procurement and Logistics, or a related field from a recognized institution.
Experience
- Minimum of 2 years’ experience in sales, account management, customer service, or business development in a manufacturing, packaging, FMCG, or related industry.
- Experience working with corporate clients or industrial customers is an added advantage.
Knowledge, Skills, and Competencies
Technical Skills
- Customer relationship management and account management.
- Sales negotiation and follow-up skills.
- Knowledge of packaging or manufacturing products is an added advantage.
- Proficiency in Microsoft Office (Word, Excel, Outlook, and PowerPoint).
- Ability to prepare sales reports and maintain customer records.
Behavioural Competencies
- Excellent interpersonal and communication skills.
- Strong customer service orientation.
- Relationship-building and networking skills.
- Problem-solving and conflict resolution abilities.
- High level of integrity, professionalism, and confidentiality.
- Ability to work under pressure and meet deadlines.
- Self-motivated with strong organizational and time-management skills.
What We Offer
- Competitive salary and benefits
- Direct engagement with executive leadership
- A dynamic, innovative, and supportive work environment
- Opportunities for professional growth and impact
How to Apply:
Interested applicants should follow the link
Shortlisting for the applicants will be done on a rolling basis
