Create and manage a comprehensive rollout plan for KCBU Merchants, and ERP platform integrations.
Provide strategic direction to drive acquisition and usage across the Merchant, and ERP business lines.
Lead the BCOs & DSRs to grow a sustainable and active network of merchants, and enterprise resource planning platform users.
Lead and deliver on all projects related to DFS sales, merchant acquiring, and ERP partnerships.
Manage stakeholders to ensure ERP and Merchants have 100% of the required supplies, POS terminals, and marketing merchandise.
Ensure high-quality service standards are maintained by EPR and merchants, alongside strict regulatory compliance.
Oversee the training, onboarding, and continuous development of the Merchant, and ERP user networks.
Prepare accurate quality service and performance reports covering merchants, and ERP platform traction.
Manage stable partnerships focusing on business strategy and KCBU balance sheet growth.
Schedule targeted promotion and awareness campaigns for merchants, and ERP solutions as per the bank’s plan.
Organize regular feedback forums for merchants, and enterprise clients.
DAILY RESPONSIBILITIES:
Assess sales team performance and provide direction on target market areas.
Monitor team performance as per the approved score card derive remedial actions to drive optimal performance.
Conduct training or recommend necessary trainings for Sales team.
Conduct periodic customer visits to ensure proper utilization of platforms or assess the performance of the platform based on intended use cases.
Any other duties delegated from time to time.
CHALLENGES:
The team leader DFS sales’ performance is measured on business growth rate.
The TAT performance measure is disproportionately weighted on TAT performance of other individuals in the DFS sales process who are not accountable to the Team leader DFS Sales
