Tour & Operations Manager

Description

WE ARE HIRING

Tour & Operations Manager

Lead Exceptional Travel Experiences Across East Africa

For over 25 years, Sunworld Safaris has been creating tailor-made journeys across East Africa, delivering exceptional travel experiences through expert planning, strong local partnerships, and personalized service. As one of the region’s leading destination management companies, we proudly showcase the best.

We are looking for a dynamic, results-driven Tour & Operations Manager to lead our FIT (Foreign Independent Tours) Operations team while remaining actively involved in the day-to-day management of tours. This role requires a hands-on leader with extensive destination knowledge, operational excellence, and a passion for delivering unforgettable client experiences.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Tourism Management, Business Administration, Hospitality Management, or a related field (Master’s degree is an added advantage).
• Minimum 10 years’ experience in tour operations.
• At least 5 years’ experience in a leadership or management role.
• Extensive knowledge of tourism products in Kenya, Tanzania, Uganda, and Rwanda.
• Proven expertise in FIT itinerary planning, quotations, reservations, and operations management.
• Strong leadership, communication, organizational, and problem-solving skills.
• Proficiency in tour management and reservation systems.
• Excellent written and spoken English; Swahili is an added advantage.
• Strong commercial awareness and ability to manage operational budgets and supplier relationships.

What We Offer

• Opportunity to lead operations within one of East Africa’s premier Destination Management Companies.
• A collaborative and professional work environment.
• Career growth and leadership development opportunities.
• Competitive remuneration package based on qualifications and experience.

How to Apply

Interested candidates should submit their updated CV/Resume and Cover Letter to: recruitment@sunworldsafaris.com

Subject Line: Application – Tour & Operations Manager

Application Deadline: 9th October 2026

Only shortlisted candidates will be contacted.

To apply for this job email your details to recruitment@sunworldsafaris.com.